Why am I getting a vote-by-mail ballot for this year’s Presidential General Election?

For the November 2020 Presidential General Election, there is a greater emphasis on the vote-by-mail option as a result of COVID-19 concerns with public gatherings. On June 18, 2020, Governor Gavin Newsom signed Assembly Bill 860, which mandates that each registered voter in the State of California will receive a vote-by-mail ballot for the November 3, 2020 election.

Voting by mail in California is not new. In the past, it has been referred to as an “absentee ballot.” In fact, approximately 70 percent of San Bernardino County voters requested a mail-in ballot for the March 2020 Presidential Primary election.

Back to Top

In previous elections I voted by absentee ballot. Will I still be able to request an absentee ballot this year?

The new state mandates require that every active registered voter will receive a vote-by-mail ballot, which is the new term for “absentee ballot.” During this election, there is no need to request your ballot to be mailed to you through “absentee.” Everyone who is registered to vote will receive a vote-by-mail ballot.

Back to Top

When will vote-by-mail ballots be sent out?

Vote-by-mail ballots will be delivered to the United States Postal Service by October 5 to be mailed out to all existing registered voters. Eligible citizens who register to vote after that date will be mailed a ballot within five days. You can return your completed ballot in the prepaid postage envelope that is included in the voter packet. Ballots submitted by mail must be postmarked by Tuesday, November 3, 2020 in order to be counted.

Back to Top

How can I get a replacement mail ballot if I do not receive a ballot in the mail?

If you do not receive a mail ballot, call the Registrar of Voters at (909) 387-8300 up until October 27 to request that a replacement ballot be mailed to you and to confirm your address on file is current. 

Starting October 5, you may also visit the Registrar of Voters at 777 East Rialto Avenue, San Bernardino to pick up a replacement ballot. 

Additional locations throughout the county where you can get a replacement ballot will open from October 6 to 30. View a list of these Early Vote sites at www.SBCountyElections.com/Voting/Early.aspx.  

Note: The Registrar of Voters will suspend the mail ballot that you did not receive so that someone else cannot use it to vote.

Back to Top

I moved since the last time I voted, how do I make sure the Registrar of Voters has my current address?

To confirm the Registrar of Voters has your current address, you may use the My Elections Gateway tool on the Registrar of Voters website at www.SBCountyElections.com. Or you can also review your registration information on file with the Secretary of State at VoterStatus.sos.ca.gov.

If you need to update your address, you may re-register to vote at www.RegisterToVote.ca.gov. If you moved from one residence to another and stayed within San Bernardino County, you may also simply complete an In-County Change of Address Form. The form may be submitted to the Registrar of Voters by email to VoterRegistrations@SBCountyElections.com, mail, or in person.

Back to Top

What is an early vote site?

An early vote site is a location where a voter may pick up or vote a mail ballot. The Registrar of Voters office will operate as an early vote site beginning October 5. An additional five sites will be open from October 26 to 30.

Back to Top

Is vote-by-mail my only option?

No. Vote-by-mail is just one option. In addition to mailing in your ballot, you can take your voted ballot to a mail ballot drop-box location near you or vote in person at polling locations.

Vote-by-Mail. You will receive a ballot via mail for the November 3 election. Ballots will begin to be mailed on October 5, 2020. A prepaid-postage envelope will be included in which to return your ballot. Be sure to complete all required information on the envelope. Instructions about what color pen to use (blue or black ink is preferred; ballot scanners cannot see red ink), required signature, and dating the return envelope will be included. You can track when your ballot is mailed, received and counted through the Secretary of State’s Where’s My Ballot tracking system. You can sign up to receive notifications about the status of your mail ballot via email, text message, and/or telephone call.

Mail Ballot Drop-Box Locations. Voters can begin submitting completed ballots at drop-box locations [available soon] starting October 6. There will be at least 70 ballot drop-box locations countywide. A map of locations will be posted on the Registrar of Voters website. Voted mail ballots may also be dropped off at the Registrar of Voters office, any early vote site and any polling place.

Polling Places. For voters who want to mark and cast their ballot in person, the County will have 210 polling locations available this election.

Back to Top

Will the County have vote centers?

No. The County operates polling places. Each voter will be assigned to a neighborhood polling place.

Vote centers – where any voter in the county can cast a ballot – are authorized under the Voter’s Choice Act. While the County has not adopted this model that became available to all counties in 2020, the changes being made for this election to address COVID-19 align with the Voter’s Choice Act model, including:

• A ballot will be mailed to every active registered voter in the county
• Every voter may still cast a ballot in-person
• At least one polling place for every 10,000 voters must be open for four days
• At least one secure ballot drop off location for every 15,000 voters will be available starting October 6

Back to Top

Can I be a poll worker?

Yes. You must be at least 18 years of age and a registered voter in the State of California, and read, write and understand English. You must commit to working four days (October 31 through November 3, 2020), attend a mandatory two-hour training session, and have transportation to the polling place. Poll workers in San Bernardino County are paid a stipend for each day worked.

Back to Top

How will mail-in ballots be managed?

Your official mail ballot envelope has a barcode that identifies it as yours. When you return your voted ballot to the Registrar of Voters, your mail ballot envelope is scanned on a mail sorting machine, capturing an image of your signature.

County staff will verify your signature on the mail ballot return envelope matches the signature on file with your voter registration before the ballot is removed from the envelope and counted with other mail ballots with high-speed, accurate scanners. How you vote is private as there is nothing on the ballot itself that identifies it as yours.

If you do not sign the envelope or staff determines the signatures do not match, you will be notified by letter at least eight days before the election is certified and be given until two days before certification to resolve the issue. The Registrar of Voters must certify the results of this election no later than December 1.

Double Voting. Attempting to vote more than once is a crime punishable by up to three years in prison. Elections Code section 18560(b). Voters who attempt to vote more than once in an election will be referred to the County District Attorney for investigation and potential prosecution.

If a voted mail ballot is returned after a voter has already voted at the Registrar of Voters office, an early vote site, or a polling place, the mail sorter recognizes and rejects the second ballot. If a voter attempts to vote in person after returning a voted mail ballot, election workers will check in the voter using an electronic roster (or Poll Pad) that will identify that the voter has already voted in the election. If the voter states he or she has not voted in this election, the voter may vote a provisional ballot that is placed in an envelope and County staff will research the voter’s participation in the election before rejecting or accepting the provisional ballot.

Back to Top

What do the following terms on the Election Results Report mean – Precincts Reported, Times Cast, Undervotes, Overvotes, Designated Mail Ballot, and Unresolved Write-In?

Precincts Reported: This is the number of voting precincts reporting results to the Registrar of Voters on election night for each contest on the ballot. When 100 percent of precincts have reported, all poll ballots have been delivered and counted. But, it does not mean that all ballots have been counted as there are still many ballots to process before the election results are certified, including mail ballots, provisional ballots, conditional voter registration ballots, damaged ballots that need to be duplicated, and other ballots that may need more review.

Times Cast: Not all ballots in the county contain all contests in the county. All ballots will contain State propositions and general election contests for U.S. President and statewide and countywide offices and measures. However, contests for city councils, school boards, and other local contests appear only on the ballots of registered voters within those jurisdictions. For a specific contest on the ballot, times cast is the number of ballots cast containing that contest. It also equates to the number of voters eligible to vote in that contest who cast a ballot.

Undervotes: An undervote occurs when an eligible voter chooses not to cast a vote or votes in a specific contest. For example, in some contests for city council, eligible voters may vote for up to three candidates. If the voter only votes for one candidate in that city council contest, one valid vote and two undervotes will be recorded.

Overvotes: An overvote occurs when a voter marks too many votes in a specific contest. If in the example above – a vote for up to three candidates city council contest – a voter votes for four candidates, three overvotes and no valid votes will be recorded.

Doing the math: In the above example of a vote for up to three candidates contest, the following mathematical equation is true:

Times Cast multiplied by 3 votes = Undervotes plus Overvotes plus Total Votes.

Designated Mail Ballot: If 88 days before an election, a voting precinct does not have more than 250 registered voters, the Registrar of Voters does not assign these voters to a polling place and mails a ballot to all voters in that precinct pursuant to Elections Code section 3005. These voters may still vote in person at the Registrar of Voters, an early vote site, or any polling place.

Unresolved Write-In: To efficiently produce election night results, votes in a write-in space on ballots will not be reviewed on election night. These votes are tallied as Unresolved Write-Ins. The Unresolved Write-In tally may include:

• Votes for qualified candidates whose names appear on the ballot
• Votes for qualified write-in candidates
• Names of persons that did not file candidacy papers
• Stray marks

The Unresolved Write-Ins are reviewed during the canvass. Upon completion of this review, all valid votes for qualified candidates will be added to the election results and votes for unqualified candidates will be reported as Undervotes.

Back to Top

Your signature on the mail ballot return envelope and your signature on file with your voter registration do not need to be an exact match. County staff comparing your signature will look for identifiable similarities. If you believe your signature has significantly changed since you registered, you may re-register or provide a new signature.

Back to Top

Given COVID-19 concerns, what are you doing to protect poll workers and voters?

Creating a safe environment for voters and poll workers is a high priority. Poll workers will be provided with face masks, face shields, gloves, hand sanitizer, and cleaning supplies. High-touch surfaces will be cleaned throughout the day.

If a face covering order is in effect, voters who arrive without a face mask will be offered one.

Back to Top

What is being done to protect my vote from a cyberattack?

Maintaining cybersecurity and the integrity of elections is always a top priority. We have brought in state and federal agencies to evaluate our systems, including prior to this election. As a result, we have implemented stronger cybersecurity measures and continually evaluate and upgrade our systems.

Back to Top

How will you keep ballot boxes secure?

Secure, accessible and locked ballot boxes will be made available for ballot drop-offs beginning October 6 through 8 p.m. on Election Day. Mail ballot drop boxes will be bolted to concrete. Ballots will be picked up on a regular schedule that follows State requirements.

Back to Top

What technology will voters use to cast their votes?

At polling places, voters will be able to mark their choices on a paper ballot. Voters who cannot mark a paper ballot without assistance may use an accessible ballot marking device that will print the voter’s ballot after the voter makes their choices. Either way, all votes will be cast on paper ballots.

Back to Top

Who verifies and counts mail-in ballots?

Registrar of Voters staff and temporary staff (hired for each election) are responsible for counting mail-in ballots. All personnel handling this process must pass background checks and receive training.

Back to Top

Under what conditions would a mail-in ballot be disqualified?

The most common reasons for mail ballots to be rejected are that the voter’s signature did not match the voter’s signature on file or the voter didn’t sign the envelope. The Registrar of Voters will notify voters at least eight days before the election is certified and be given until two days before certification to resolve the issue. The Registrar of Voters must certify the results of this election no later than December 1.

Another common reason for ballots to be rejected is the ballot was received too late. Voters must return their voted ballot by 8 p.m. on November 3 at any polling location, mail ballot drop box or the Registrar of Voters. Ballots that are mailed must be postmarked on or before Election Day – November 3 – and received by November 20.

Back to Top

How do I know my votes were counted accurately?

The Registrar of Voters processes are transparent and open for observation, including:

• Testing of the voting system equipment used to count ballots prior to their use in the election
• Examination of signatures on the mail ballot return envelopes
• Removal of the ballots from the envelopes
• Counting of the ballots on high speed ballot scanners
• Hand counting of at least one percent of the precincts and one percent of the mail ballots to audit the accuracy of the scanners
• Testing of the voting system equipment used to count ballots after their use in the election

Once you cast your ballot at a polling place or it is removed from your mail ballot return envelope, it cannot be identified as your specific ballot. Your ballot does not contain information to identify it as yours to ensure your vote remains a secret. The Registrar of Voters only tracks that you voted in the election and the method you used to cast your ballot. Neither the Registrar of Voters nor anyone else will know the votes you marked on your ballot for a candidate or measure.

Back to Top

When will the election results in California be “certified?”

The Registrar of Voters is required to certify the Presidential Election results by December 1, 2020.

Back to Top

Can I track the status of my ballot?

Yes. You can track when your ballot is mailed, received, and will be counted through the Secretary of State’s Where’s My Ballot tracking system. You can sign up to receive notifications about the status of your mail ballot via email, text message, and/or telephone call. Sign up at WheresMyBallot.sos.ca.gov.

Back to Top

 What Notification Messages will I receive?

These are the standard messages the Secretary of State’s Where’s My Ballot will send to voters who sign up for notifications:

• Your ballot has been mailed to you. Normal delivery time is 5-7 business days.
• Your ballot was returned to us as undeliverable from the post office. Please call (909) 387-8300 or email mailballots@sbcountyelections.com to resolve this issue.
• Your ballot was received and will be processed soon. You will receive another message once your ballot has been counted or if there is an issue with your ballot.
• Your ballot was received, but we are having trouble processing it. This may be because your signature on your vote-by-mail return envelope was either missing or does not match what we have on file, or we require more information. Please call (909) 387-8300 or email mailballots@sbcountyelections.com if you have questions.
• Your ballot was received and will be counted. Thank you for voting! (Message before Nov. 6)
• Your ballot was received and counted. Thank you for voting! (After Nov. 6)
• You cast your ballot in-person at a polling place, and your ballot was accepted for counting. (Before Nov. 6)
• You cast your ballot in-person at a polling place, and your ballot was counted. (After Nov. 6)
• Your ballot was received, but cannot be counted. Please call (909) 387-8300 or email mailballots@sbcountyelections.com for more information.

Back to Top

I received a message that my ballot was received and will be counted. Will I receive another notification once my ballot has been counted?

It is not possible to track your ballot to the end of the counting process once it has been accepted as valid. Our elections are by secret ballot. There is nothing on your ballot that identifies it as yours.

The last steps of the mail and polls voting process that can be tracked are:

• Mail: when your ballot is coded as accepted for counting and the ballot is extracted from your return envelope
• Polling Place: when you successfully check in at the polling place and are handed a ballot to vote

 Back to Top

I received a notification that the Registrar of Voters was having trouble processing my ballot. What can I do to make sure my ballot is counted?

If you receive this message, you have an opportunity to cure the issue with your mail ballot up until two days before we certify the results of the election. The deadline to certify the results of the Presidential contest is Dec. 1, but we could certify earlier. We encourage all voters to cure the issue with their ballot by Nov. 23.

In addition to a notification from Where’s My Ballot, you will receive a letter from the Registrar of Voters that describes the issue and how to cure it. The three curable mail ballot issues are:

• Voter did not sign the mail ballot return envelope
• Signature on the mail ballot return envelope does not match the signature in the voter’s registration record
• First-time voter did not provide sufficient identification information when registering to vote and must provide ID when voting the first time

Voters may return an Unsigned Ballot Statement, Signature Verification Statement, or a copy of their ID by dropping a copy off at the Registrar of Voters office, by mail, by fax, or by emailing a photographed or scanned copy of the statement or ID.

If you misplace your notification letter, you can find the Unsigned Ballot Statement or Signature Verification Statement on the Registrar of Voters website.

 Back to Top

I received a notification that my ballot cannot be counted. Can I cure the issue?

If you receive this notification, the issue cannot be cured. The reasons the Registrar of Voters will reject a mail ballot, include:

• You had already voted in this election when we received your mail ballot
• Your ballot return envelope contained no ballot
• Your ballot return envelope contained more than one ballot
• Your ballot return envelope was postmarked after Nov. 3

 Back to Top

Can I check on the status of my ballot if I did not sign up for Where’s My Ballot?

Yes, you may use one of the following two websites to look up the status of your ballot”

• My Voter Status on Secretary of State’s website allows you to look up the status of your ballot. This service provides similar messages to the notifications sent by Where’s My Ballot from “ballot mailed” to “accepted” or “rejected.”
• My Elections Gateway on the Registrar of Voters’ website allows you to look up the status of your ballot if you voted by mail, but not initially if you voted at a polling place.
  • If you have cast a mail ballot, the status of your ballot will remain “received” until we certify the election results (on or before Dec. 1). After certification, your mail ballot status will update to “counted” or “not counted.”
  • If you voted a polls ballot, you will be able to view your voting history after the election results are certified to see that you voted in this election.

 Back to Top

I voted a Provisional or Conditional Voter Registration ballot when I voted in person. How do I check whether my ballot was counted?

If you voted a Provisional or Conditional Voter Registration ballot, you can check after we certify the election whether your ballot was counted on the Registrar of Voters website. You will need the Personal Identification Number from the stub you removed from the provisional envelope.

  Back to Top

What is the County doing to make sure voters are educated about their options?

Getting the word out to all voters about the different voting options is a top priority. 

A full public education campaign is being implemented by the County, working in collaboration with cities, the different political parties, local news media, and a variety of non-government organizations and nonprofits. Social media and traditional advertising will be used, and Registrar of Voters staff are available to deliver virtual webcasts to interested groups or organizations. 

To schedule a presentation or receive a toolkit of voter education materials, contact Communications@SBCountyElections.com.

 Back to Top

What is the County of San Bernardino doing to ensure voters have language assistance?

Pursuant to State law for this election, the County is providing voter outreach materials on its website in the following languages: English, Spanish, Chinese, Mandarin, Cantonese, Vietnamese, Thai, Indonesian, Tagalog, and Korean.

Back to Top

What are important dates for voters to remember?

• Late September – Voter Information Guides mailed
• October 5 – Early voting begins at Registrar of Voters office
• October 5 – Mail ballots delivered to the U.S. Postal Service on October 5 for all existing registered voters
• October 6 – Mail ballot drop boxes open
• October 26-30 – Additional early vote sites open
• October 31 to November 3 – Polling places open
• November 3 – Election Day

Back to Top